Technology-only notice
Technology platform only — we do not recommend or sell insurance. AgentTrainingAcademy provides digital delivery systems and workflow technology exclusively for licensed insurance companies and licensed insurance broker organizations. This platform is not offered to John Q. Public. In connection with this platform, the technology company does not offer, recommend, quote, sell, solicit, negotiate, place, underwrite, bind, issue, service, cancel, adjust, or settle insurance, and does not collect, receive, control, hold, transmit, or retain insurance premiums. Insurance products, professional judgments, and decisions remain solely with the appropriately licensed insurance organization. Any permitted insurance payment is handled by that organization or its authorized payment processor—not by the technology company. Amounts invoiced by the technology company are solely for technology products and services and are not insurance premiums or insurance transaction fees.
Insurance Technology Platform — We Do Not Sell Insurance → is the permanent companion disclosure to these Terms.
Agreement and organization eligibility
These Terms of Service govern access to and use of AgentTrainingAcademy software, AI-assisted training tools, controlled practice environments, workflow systems, organization dashboards, integration-readiness guidance, course-completion records, community features, and related technology services. The service is offered only to licensed insurance companies and licensed insurance broker organizations. Authorized personnel and service providers may use restricted functions only while acting under an approved licensed organization.
If you accept a software implementation proposal, order, invoice, organization invitation, or account access on behalf of an organization, you represent that the organization is appropriately licensed for its insurance activities and that you are authorized to act for it.
No insurance transaction or intermediary role
AgentTrainingAcademy is not an insurer, insurance company, producer, broker, agent, adjuster, managing general agent, third-party administrator, or other insurance intermediary. The platform does not sell insurance, solicit insurance business, recommend insurance products to consumers, quote premiums to consumers, bind coverage, underwrite risk, issue policies, adjust claims, determine liability, determine benefits, or authorize settlements or payouts.
The organization and its appropriately licensed personnel remain solely responsible for insurance activity, approvals, communications, regulatory duties, and professional judgment. Technology output does not constitute authorization to take an insurance action.
Software access and implementation
Organization access, authorized user seats, configuration, implementation scope, support, and commercial terms are established through a private proposal, order, agreement, or invoice approved by AgentTrainingAcademy. Public pages do not create a right to purchase, activate, or use the software.
The organization is responsible for identifying authorized users, assigning appropriate access, maintaining accurate business information, and promptly removing access that is no longer required.
Training purpose and human responsibility
Training content, simulations, workflow examples, and AI-assisted responses are designed to support technology adoption and professional education. They may be incomplete, outdated, or unsuitable for a particular organization, carrier, jurisdiction, customer, or matter.
Authorized users must verify outputs against applicable law, contracts, carrier guidance, organization procedures, licensing requirements, professional standards, vendor documentation, and the relevant facts. Qualified people remain responsible for consequential actions.
Insurance Producer Onboarding Accelerator
Technology platform only — we do not recommend or sell insurance. Insurance Producer Onboarding Accelerator provides digital delivery systems and workflow technology exclusively for Licensed insurers, licensed brokerages/agencies, and licensed agents as documented onboarding users. This platform is not offered to John Q. Public. In connection with this platform, Insurance Producer Onboarding Accelerator does not offer, recommend, quote, sell, solicit, negotiate, place, underwrite, bind, issue, service, cancel, adjust, or settle insurance, and does not collect, receive, control, hold, transmit, or retain insurance premiums. Insurance products, professional judgments, and decisions remain solely with the appropriately licensed insurance organization. Any permitted insurance payment is handled by that organization or its authorized payment processor—not by Insurance Producer Onboarding Accelerator. Amounts invoiced by Insurance Producer Onboarding Accelerator are solely for technology products and services and are not insurance premiums or insurance transaction fees.
The onboarding module coordinates organization roadmaps, customer-supplied or simulated licensing milestones, existing AgentTrainingAcademy learning evidence, mentorship records, simulated roleplay transcripts, and non-binding readiness reports. It does not issue or verify a license, appointment, employment qualification, carrier authorization, or authority to sell. An appropriately authorized organization representative must independently verify current regulator, carrier, legal, compliance, and employment requirements and record every consequential decision.
NIPR, state licensing databases, carrier appointment portals, human-resources systems, and agency management systems are future integration candidates unless the application expressly identifies an approved configured connection. Users may not represent a simulation, file export, or customer confirmation as a live third-party verification.
Certificates and badges
Certificates and badges recognize completion of an AgentTrainingAcademy software-training program. They are not professional licensure, regulator-issued professional certification, or continuing-education credit. Each organization and user is responsible for verifying external requirements.
Accounts and security
Provide accurate account and organization information, protect access credentials, use multi-person review where appropriate, and report suspected unauthorized access. Organization managers are responsible for invitations and role assignments. You may not share accounts, circumvent controls, probe for vulnerabilities, interfere with operation, or access another system without authorization.
Protected information and acceptable use
Do not submit live consumer, policyholder, claimant, patient, employee, payment-card, authentication, or other sensitive information into simulations, community posts, or the AI assistant. Use fictional, synthetic, or properly de-identified material unless a separately approved implementation agreement expressly permits another controlled data flow.
You may not upload malware; impersonate others; infringe intellectual-property or privacy rights; harass; send spam; publish intentionally misleading insurance information; automate abusive traffic; scrape restricted content; facilitate discrimination or fraud; or use the service to make an unreviewed insurance, employment, credit, legal, or regulatory decision.
Community standards and moderation
Community contributions must be professional, relevant, respectful, and suitable for authorized industry education. Posts may be held, labeled, hidden, or removed for spam, personal or confidential information, harassment, unlawful content, or materially misleading information. Expert-reviewed labels indicate an additional educational review and do not create professional advice or insurance authorization.
B2B software fees and commercialization status
Private enterprise prices are preserved but unpublished. Public pages do not display or establish commercial pricing. Staff-created Stripe invoices and customer-specific hosted invoice payment URLs are inactive until the documented commercialization release gate is complete and Rich approves the specific price, named customer class, technology-only line items, refund and cancellation terms, and invoice workflow in writing.
If private invoicing is later activated, the applicable software implementation proposal, order form, statement of work, or enterprise agreement will identify the named licensed organization, approved technology products or services, payment schedule, implementation scope, renewal terms, and authorized business contact. An invoice or payment event can affect technology billing only and cannot create or change an insurance quote, policy, coverage, binding, premium, claim, payout, or settlement.
Refund and cancellation policy
There is no public purchase, public subscription, public Checkout, or self-service cancellation flow. Before any private technology invoice is activated, the organization’s approved written agreement must state the cancellation effective date, nonrenewal process, refund eligibility, implementation milestone treatment, data-export obligations, and any nonrefundable committed services.
Unless a later signed agreement expressly provides otherwise, completed implementation, configuration, training, support, data-migration, and custom-development work is nonrefundable to the extent performed; disputed billing must be reported promptly to support@agenttrainingacademy.com; and no refund, cancellation, failed payment, dispute, or invoice status can create or change an insurance right or obligation. Applicable law and the signed organization agreement control where they require different treatment.
Course and integration content
Software products, APIs, carrier requirements, and regulatory expectations change. We may revise or retire content. Integration guides are planning resources, not vendor authorization, credentials, or production approval. Consult current vendor documentation and obtain required organizational, security, legal, contractual, and vendor approvals before connecting a production system. Third-party references do not imply sponsorship or endorsement.
User content and feedback
You retain ownership of original content you submit and grant us a nonexclusive, worldwide, royalty-free license to host, reproduce, display, moderate, and process it as needed to operate, secure, and improve the service. The license ends when content is deleted, subject to backups, legal duties, and safety records. You represent that you have the rights and organizational authority needed to submit the content.
Platform content and intellectual property
The service, course structure, original lessons, simulations, assessments, design, software, and branding belong to AgentTrainingAcademy or its licensors. An approved organization agreement grants limited, revocable, nontransferable access for the authorized technology-service purpose and term. You may not sell, sublicense, publish, systematically copy, or build a competing library from protected materials without written permission.
Third-party services
The service may link to or interoperate with third-party services controlled by their providers. Their availability, security, data handling, permissions, and terms are not controlled by AgentTrainingAcademy. The organization must complete its own vendor, security, legal, and procurement review.
Availability, suspension, and changes
We may modify features, content, technical requirements, and supported integrations and may perform maintenance. Dependable service is an operating goal, but uninterrupted or error-free access is not guaranteed. We may suspend or terminate access to protect users, comply with law, address nonpayment, investigate misuse, or enforce these Terms.
Disclaimers
To the extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, noninfringement, and any warranty that software use, training completion, or AI assistance will produce a particular compliance, productivity, employment, financial, insurance, or business result. Rights that cannot lawfully be excluded remain in effect.
Limitation of liability
To the extent permitted by law, AgentTrainingAcademy is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, business opportunity, or professional standing. Aggregate liability will not exceed the technology-service fees paid by the claimant’s organization during the twelve months before the event giving rise to the claim, except where law prohibits this limit.
Indemnification
An organization and its authorized users agree to defend and indemnify AgentTrainingAcademy from third-party claims arising from unlawful use, a violation of these Terms, infringement of another person’s rights, submission of information they were not authorized to provide, or insurance activity taken outside the platform’s technology-service boundary, except to the extent a claim results from our misconduct.
Governing law and disputes
These Terms are governed by Iowa law, without regard to conflict-of-law principles, except where local law requires otherwise. Before filing a formal claim, the parties will try in good faith to resolve it through support@agenttrainingacademy.com. Permitted court proceedings will be brought in a court of competent jurisdiction in Polk County, Iowa, unless law requires another venue.
Contact
Questions about these Terms or a private technology-services agreement may be sent to support@agenttrainingacademy.com.